Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease
of use small businesses consider a "must have."

This best of both worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.  CTI Solutions has implemented over 500 IP Office systems across Asia Pacific and are a trusted Avaya Business Partner.

Learn More: IP Office Customer Brochure
Fact Sheet: Telephone Handset Brochure

Three IP Office Editions to Meet Your Distinct Business Needs

Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of  capabilities for your business.

These differing editions add to the 400 features the Avaya IP Office phone system comes standard with. Essential Edition for example adds on board messaging without needing a PC or server. This messaging card provides in queue messages, auto-attendant and voicemail for all staff (even voicemail to email).

Fact Sheet: Essential Edition

Preferred Edition builds on Essential Edition by including more sophisticated call routing, password protection for conferences and call recording. It also enables synchronization of voicemails sent to your email inbox with the message wait lamp on the handset. Preferred Edition also enables One-X Portal users to manipulate all voicemail through the browser( Internet Explorer, Mozilla, Safari etc). The One-X Portal licences (Office Worker, Teleworker and Power User) are covered in more detail below. Note the support of Mozilla and Safari makes the Avaya IP Office One-X Apple Mac friendly!

Fact Sheet: Preferred Edition
Fact Sheet: Messaging
Fact Sheet: Conferencing

Advanced Edition of IP Office builds on the advanced call routing capabilities provided in the Preferred Edition and bundles in a number of applications which build on this theme. Advanced Edition includes CCR, ContactStore and IVR with text to speech.

Fact Sheet: Advanced Edition  

Customer Call Reporter (CCR) is a call centre application and provides real time and historical reporting. CCR enables a small business to track and measure customer service and agent productivity levels.

ContactStore complements the voice recording capabilities of Preferred Edition. It stores and catalogues the recordings so that they are easily accessible. Any recordings that you instruct Preferred Edition to “send to the Voice Recording Library” are placed in a folder that is visible to ContactStore.

The IVR and text to speech licences provide the opportunity to integrated back to third party databases.  For example, a customer may want to find out their account balance or place an order. Text To Speech  then enables the system to read information back to callers.

Power Your People—User Productivity Solutions

With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best

Power User
Mobile Worker
Office Worker
Teleworker
Receptionist
Customer Service Supervisor
Customer Service Agent

Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

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Fact Sheet: Preferred Edition
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Mobile Worker
Make any mobile phone an extension of the office phone system—complete with  call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialling your business numbers, not your employees' personal numbers.

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Fact Sheet: Preferred Edition
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Office Worker
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.

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Fact Sheet: Preferred Edition
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Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality
they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

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Fact Sheet: Preferred Edition
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Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen.
Integrate with commonly used database software. Monitor all office extensions.
Have one receptionist provide coverage for multiple offices.

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Fact Sheet: Essential Edition
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Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

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Fact Sheet: Advanced Edition  
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Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller,
helping to increase revenue and customer satisfaction.

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Fact Sheet: Advanced Edition
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