CTI Solutions are an Avaya Platinum Partner providing cost effective telecommunication technology solutions to medium and mid sized businesses throughout Australia.

 Avaya IP Office......What is it?
The IP Office is a phone system and application server supporting between 2 and 360 users using a combination of IP, digital or analog handsets. It supports voicemail, unified communications, fax servers, contact and call centre functionality as well as a wide range of fixed and wireless handsets

Top Avaya IP Office Features

How can I use it in my business?
To connect with colleagues and customers… simplify access to information… keep remote workers in touch. To save money through conferencing, networking, time/ call management, Voice over IP and more.

What are my choices?
Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, applications and phones, as you need them. Whether you have 2 employees, 200 or more, IP Office is the right choice.

 IP Office: Three key things to know
Every small- and medium-size business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.

Get big business communications —at small business prices
Over one million businesses rely on Avaya solutions like Avaya IP Office —the award-winning business communications system that gives growing companies an “all-in-one” solution for telephony, messaging, networking, conferencing, customer management and much more. Growing businesses know they can rely on Avaya for big business capabilities at small business prices—Avaya has an entire division focused on the needs of small- and medium-size businesses. We support extensive research into new technologies and standards, and we make it easy for businesses like yours to acquire our solutions by offering an array of financing options.

See what Avaya can do for you
You need a communications system—every business does. To find one that’s right for your business, start with Avaya. With solutions like IP Office, we’re revolutionizing how small and medium businesses communicate. Now is the time to see what an Avaya solution can do for your business.

Reduce monthly costs. Now.
IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the “all-in-one” benefits of a converged communications system.

Leave the office. Be accessible.
With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.

Serve better. Sell more.
IP Office can give you a customer sales and service center designed for your needs and your budget—with all the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty.

Get connected.
Talk to CTI Solutions. Discuss where you want communications to add value to your business. Learn about the different service and support options that are available. See why thousands of growing businesses rely on the innovative Avaya IP Office solution.

The right choice for you… and your business.
How we communicate is a personal choice—it has to match the needs of your business. And your needs change depending on whether your employees are working in the office, at home, or on the road. That’s why when you choose IP Office you can also choose from a whole range of communication tools and applications designed to boost productivity. Choose a basic phone or one with all the bells and whistles. Connect our IP phones directly to your office LAN—also use them at home and get all the features you have at the office. Avaya Phone Manager software can turn the screen of your PC into a phone. And our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to make your communications simple and cost-effective. Let CTI Solutions, your Avaya Business Partner put together a selection of tools and applications that's right for you.

Fine-tuning performance.
How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically turn into sales? Avaya IP Office reporting capabilities can help you measure and manage your availability and response to customers.

Day-to-day administration.
Once your system is up and running you will benefit from the menu-driven administration tools that simplify day-to-day tasks, such as updating directories and moving phone extensions.

Getting started.
Is your communications network ready for IP Office? We’ll make sure. Avaya has created a whole set of assessment and automated configuration tools to make sure that when your system is installed it’s ready to meet your needs starting Day One.

Keeping ongoing management simple.
Concerned about needing extra resources to administer a system as powerful as IP Office? There’s no need for worry. IP Office comes with a whole set of menu-driven tools to keep ongoing management simple.

Does my current phone system give my business what it needs?
If it is based on old technology, probably not. Your competitors will be faster and more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep up with or overtake the competition.

Do I need to understand the technology to implement it?
No. IP Office is designed specifically to give you more functionality without making more demands on your resources. Rely on CTI Solutions, your certified Avaya Business Partner for support before, during and after your purchase. CTI Solutions will take care of you so you don’t have to worry.

Do I need to spend a lot?
Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.

Is IP technology so new that it’s not reliable?
With approximately over 200,000 systems deployed worldwide (Avaya is #1 in IP Telephony shipments*), Avaya IP Office has the track record businesses like yours can rely on. Aside from receiving the Product of the Year award by Internet Telephony magazine and being named Best in Test by Miercom in 2004, customers like you are saving money and boosting productivity. Many are managing the system themselves via menu-driven tools.

I have old systems but am adding an office. Should I consider the new technology?

Not only would this be a way for you to experience the rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.

How quickly can I get up and running?
Just say “when”—as an authorized Avaya Business Partner CTI Solutions can tailor a solution to your needs and your budget. By saving you money and helping you grow, IP Office repays your investment and lets you reallocate resources to other business priorities.

Lowering long distance costs.
Routing phone calls over IP lines—Voice over IP—is growing in popularity. Particularly in the case of international calls, VoIP generates significant savings. If your company is already linking multiple offices using high-speed lines, the VoIP capabilities in IP Office make it possible to route voice calls over the existing infrastructure, providing another way to lower costs and leverage your investment. However you do it, the VoIP capabilities of IP Office are a way to put money back in your pocket.

Eliminating conferencing fees.
For connecting with partners, suppliers and dispersed employees, conference calls keep people working together and keep travel costs down. Many companies rely on third party teleconferencing services and pay a price for the convenience. This is particularly true—and irritating—if a call that’s scheduled doesn’t happen: you still pay the fee.

Now there’s an alternative that will save you money. With Avaya IP Office, your organization can have its own private, secure conference bridge and entirely eliminate fees to third party providers.

Supporting multiple offices/remote workers
When employees can’t get to the office (because of storms, medical issues or other reasons) but can still work productively at home, your business benefits. IP Office Phone Manager lets you turn any PC into a phone, making it easy and productive to work anywhere. And the ability to network phone systems and share messaging systems between offices reduces up front investment and drives long-term productivity.

And keep in mind…
IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these capabilities will have for your business.

Examples:

• Having calls automatically routed to a mobile phone or other location, so important customers can get through to the right person in real-time

• Being able to operate as a 24/7 business, without a 24/7 staff

• Using your communications to quickly identify when your top customers call.

How IP Office is benefiting businesses today.

• More room for sales
  With IP Office, a leading provider of commercial food service equipment now handles 50% more calls per day, without extra staff and without sacrificing the personal service it knows is the key to sales.

• At the head of the class
  By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of dollars on inter-office calls and simplified communications.

• Lowering global costs
  By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic consulting firm is saving up to $30,000 per year.

The right model for your business With several models to choose from, there's an IP Office to meet your needs. Ready to grow Capacities: 2-360 extensions; up to 192 analog lines; 120 E1 lines; 128 VoIP trunk lines.

Call handling and messaging.
Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling into your customer service operations. Handle voice mail and email in a single mailbox.

Communication with customers.
Set up a formal or informal customer service center with voice, email and Web chat. Integrate your customer data base into your call handling. Manage the quality of your customer interactions.

Work anywhere.
Give your employees all the communications capabilities they have at the office whether they are working from home, a hotel or a remote office.

A complete conferencing solution.
Don’t pay any more fees to outside conferencing service providers. Get Web and audio-based conferencing that are easy to set up and use.

Secure, converged communications.
Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service (VoIP) and pocket the savings. Simple administration Windows-based, menu-driven tools cut the time and expense of administration.

The All-In-One Solution

If you are looking for a phone system that will grow with your business, look no further than the Avaya IP Office. This powerful technology is a converged communications platform integrating voice, data and applications to deliver an all-in-one solution to meet your diverse and sophisticated needs.

Avaya IP Office scales from 10 to 360 extensions and is highly modular. This means (if you start with a 412 Base Module) you can expand to the maximum capacity of your system without having to replace any existing components. By using Avaya IP Office to connect your remote sites you can benefit from a high level of feature transparency between locations and even share a centralized voice-processing platform. By using Avaya IP Office to connect your remote sites you can benefit from a high level of feature transparency between locations and even share a centralized voice-processing platform.

Avaya IP Office Messaging & Call Handling

Avaya IP Office offers powerful applications such as VoiceMail Pro which features queuing, call recording, integrated messaging and automated attendant. PhoneManager Pro is a personal productivity tool enabling call and voice mail control, simple point and click dialing and more from your desktop PC.

Avaya IP Office Contact Centre Solutions

Compact Business Centre (CBC) and Compact Contact Centre (CCC) Solutions target small and informal call centres from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call centre functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. 

CCC enhances the real time information available, graphically displaying details on all aspects of your call centre. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimised and the expectations of your customers are being met.

For organisations needing to integrate email, web chat and web call back buttons into the contact centre, the CCC application fits the bill.

The Avaya IP Office offers easy to use solutions that are in line with the stringent quality standards set by Avaya Labs. Its reliability has been proven to small business customers throughout the world.

IP Office Telephones

Avaya IP Office supports digital endpoints including the 4406, 4412 and 4424 phones, and the new 5402, 5410 and 5420 phones. Add a Voice Compression Module and you can use the Avaya 4602, 4610, 4620 IP Phones as well as the new feature-rich 5602, 5610 and 5620 IP Phones. IP Soft Phones can be enabled through PhoneManager Pro. 

This flexible approach enables Avaya IP Office to adapt to your changing requirements, future-proofing your investment.