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Avaya IP Office Voicemail

Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).

Additionally users can forward their voice messages to their email and collect them via their email account.

The voicemail also plays queue messages for reception and other customer facing departments.

Avaya Voicemail can send voicemail to email

As standard, Voicemail Lite and Pro allow for a simple voicemail alert where the entire voicemail is forwarded (copied) as a .WAV attachment to any MAPI or SMTP compliant Email application. (Microsoft Outlook, Exchange, Lotus Notes, etc.) Forwarding allows emails and voicemails to be unified and collected from a single source. This simple alert option that forwards only the caller’s number in the subject of the email, and is ideal for use with commercial Short Message System (SMS) or paging services whereby this information can be forwarded to the display on a Mobile/Cell Phone or Pager when the user is away from the desk. This email notification, forwarding and copying, can be done for all voice messages and can be activated remotely. This is beneficial if you are working from home and have an email connection available.

Avaya Voicemail Integration with Microsoft Exchange

Integrated Messaging Pro (IMS) allows easy management and prioritization of email and voicemail messages through one inbox. This optional application integrates IP Office Voicemail Pro and Microsoft Exchange Server and Outlook client email systems.

With Integrated Messaging Pro software installed on your PC you will find that your Voicemail messages will appear in your inbox along with your Email messages. A Voicemail message is shown with a telephone icon. To listen to the message open it by double clicking on it. Double click the above icon to check out how easy it is to listen to messages.

One Number Messaging

Contactability is all-important in winning and maintaining business. Voicemail Pro offers users the ability to remotely turn their voicemail on or off, set their Voicemail email forwarding, edit their call forwarding and follow me numbers. Together these actions provide a comprehensive Personal Numbering service for the user who needs to remain in contact regardless of their physical location.

Users with Mobile Twinning are able to remotely activate their twinning capabilities through Voicemail Pro call

Auto-Attendant

Auto-Attendant can either be provided by the imbedded voicemail card or Voicemail Pro.  Voicemail Pro provides an easy-to-use, multi-level configuration tool (the Voicemail Pro client) which allows network managers and system administrators to construct an interactive menu system, based upon DTMF telephone key entry.

As an example, Voicemail Pro can be used to build an Auto-Attendant that prompts callers to "enter 1 for sales, 2 for support, 3 for admin, or 0 for the operator" allowing them to be transferred to the appropriate department without operator intervention. Alternatively, a list of personnel and their extension numbers could be listed, allowing the caller to directly access the person they want. For larger companies it could be department name listed first, followed by the list of employee extensions within the department.

Networked Messaging

Where organizations are operating a number of voicemail systems across different sites it is important to be able to provide integrated operation between voicemail systems so that messages can be passed between systems and delivered to a user's mailbox seamlessly. Networked messaging becomes vitally important when you have staff moving between offices. This is achieved by IP Office Voicemail Pro being licensed to support Networked Messaging.