Based entirely on open communications and Web standards, the Avaya Software Communication System offers simple integration with your existing Web-based applications and all SIP-based products and applications.

SCS delivers powerful unified communications applications to improve employee productivity, collaboration, and mobility—all at a sensible, per user price.. 

Functions include unified messaging, meet me conferencing, video conferencing, presence, IM, advanced softphones, personal auto attendant, find me/follow me capabilities, application integration with Microsoft, and more.

Learn More: SCS Customer Brochure

Lower costs
Included with every user an advanced softphone with , multi-party video, presence and IM support for making and receiving calls from a laptop. Eliminate conference fees with integrated voice conferencing capabilities. A Session Border Controller (SBC) is included which means connectivity to SIP trunks is as easy as 1-2-3.  Ask your CTI Solutions account representative how to take advantages of SIP.
 

Simplify administration
Access to the SCS is provided via a browser enabling office admin staff to easily manage Moves, Adds and Changes MACs) in-house, saving on expensive outsourcing fees.

Future proof your business
Developed entirely on open standards and supported on hardware platforms from industry leading manufacturers, the Software Communication System offers interoperability, flexible deployment, and a future-proof, evolutionary path.

Avaya 3456 UC Client

Avaya 3458 Plug-In for Microsoft Outlook

Avaya SCS Toolbar for Microsoft Office
Avaya 1200 IP Series Desk phones
Hardware Platforms
Gateways and Data Infrastructure

Avaya 3456 UC Client
This feature-rich, easy-to-use softphone provides every user with integrated voice, video, Instant Messaging (IM), presence features with the option of High Definition Video

Avaya 3458 Outlook Plug-In

3458 brings IP phone functionality to your Microsoft Outlook environment, allowing you to make, receive and transfer phone calls without having to leave the Office application. As well as full call handling capabilities, the Outlook plug-in also provides users with easy access to their voicemail inbox

Learn more about the SCS Outlook Plug-In

Avaya SCS Toolbar for Microsoft Office

Included with each user licence is the SCS toolbar for Microsoft Office.  The toolbar provides users access to common telephony features i.e. phonebook, voicemail, call forwarding, conferencing etc. Screen shot here shows SCS toolbar in Outlook, Excel and PowerPoint

 

Avaya 1200 IP Deskphone Series
The Software Communication System supports the Avaya 1200 IP Desk phone Series, which has multiple soft keys, an integrated speakerphone, advanced audio-quality, headset support, and an integrated Ethernet switch. Industry leading phones from the Polycom SoundPoint and SoundStation portfolios are also supported

Hardware Platforms
The Software Communication System runs on several core hardware platforms from industry leaders, including Avaya Secure Router 4134 Server Module with Software Communication System, Dell Optiplex & PowerEdge R300 & R310, IBMx3350 & 3550, HP ProLiant DL360.  If you have 250 users or less, the SCS also loads onto the Audiocodes Mediant 1000 providing you with an instant mix of ISDN or SIP lines, Analogue extensions for fax machines as well as PSTN lines if required.  Learn more about SCS and Audiocodes 1000 BusinessPlus

Gateways and Data Infrastructure
Connect analogue devices like fax machines or digital trunks using industry standard SIP
gateways such as Avaya Secure Router 2330 or Audio codes. 
The Software Communication System also supports Avaya and industry standard routers and Ethernet switches.