Founded in 1992
by management consultants, CTI Solutions has evolved into one of
Australia’s leading specialists in the provision of high
quality communications services and support to businesses
across Australia.Intelligent communications are the
most significant investment your company will ever make. They are
the key to cost effectiveness and efficiency, and without them no
business can operate successfully. With years of experience and
expertise, CTI Solutions is poised to help you navigate the rapidly
changing world of telecommunications technologies to find the
solution that is best suited to your unique needs.
Our primary focus is to help clients
understand how technology can benefit their business, and provide an
end-to-end solution to achieve their telecommunications goals.
We take care of everything from the provisioning and billing of phone
lines, to internet services, data requirements, network services,
phone systems, fax servers and mobile phones.
Our corporate headquarters are in
Sydney, and we operate across NSW, Victoria and Queensland. Our
broad network of service partners and alliances extends to clients
around the country.
CTI Solutions is a dynamic and stable business.
We are
-
small enough to be flexible and
responsive,
-
large enough to handle the peaks
and troughs in business, and
-
experienced enough to find the
solution that is best for our clients
What we do
Our team of highly trained consultants provides a complete
service, from scoping the project system design, to implementation,
training and post care support.
We see our customers as partners in developing a successful
telecommunications model. We are flexible and responsive, and
committed to developing long term relationships with our clients.
Solutions: Highly focussed experts will visit your site to
discuss how technology can work for you. We understand that our
clients have budgets and need to show a return on investment. Our
end-to-end solutions are practical, affordable, and tailored to
companies’ specific needs.
We partner with blue
chip manufacturers who are committed to the Australian market. Our
expertise coupled with our partner agreements mean we can offer
single source service and support. Our solutions include:-
- Carrier Services
- PABXs
- Call Centre
- Data Networks
- Fax Servers
- Predictive Diallers
- CRM Solutions
- GSM Applications
Support
Our professional services team boasts full time Avaya Certified
professionals, providing smooth implementation of and top quality
ongoing support.
Our help desk uses leading edge help desk software (Heat), which
automatically tracks additions, moves and faults. This allows us to
provide Service Level Agreements that guarantee problems will be
fixed quickly and regardless of their geographic location.
We equip each client’s PABX with diagnostic equipment that
enables our experts to rapidly resolve many day-to-day problems
remotely without the need for on-site attendance. Our help desk
operates during business hours, with on-site 24-hour support an
optional extra.
Telco Services: Depending
on customers’ needs, we recommend appropriate services for voice,
internet and data networks. We will organise the connection and take
care of all the billing, at highly competitive rates. We provide
on-line and real time billing.
We also have agreements with the major carriers through which we
can arrange telco services if it’s felt this better suits a
client’s needs.
Project Management and Consulting: Depending on the scale
of the solution, a project manager or team of managers will be
assigned to the project. They will seamlessly see through the
transition from your existing technology to the new.
Our commitment to you
We pride ourselves on the excellence of our service, our
flexibility, and our expert knowledge of the telecommunications
industry.
By working together, we will find the best technology to suit
your needs – and ultimately to make your business work better.
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