Alcatel-Lucent
OmniTouch Unified Communication is a suite of
next-generation IP-based unified communications
applications for enterprises. The suite is based on four
unified communications applications -
My
Teamwork, My Messaging, My Phone and My Assistant --
that allow users to tailor, control and manage calls,
messages, directories, collaborative work tools and
information from any location using any device and any
software interface.
My Messaging, My Phone and My Assistant are now
incorporated in one single licence known as
My Instant
Communicator.This powerful server-based suite is designed to
optimize business communication, enabling communication
tools and applications to work together seamlessly. The
solution improves human interaction and increases
productivity by allowing employees to access information
and business tools using any device, regardless of the
location.
Alcatel-Lucent OmniTouch Unified Communication is the
first unified communications solution available
worldwide that implements the latest Internet
technologies (XML/SOAP, SIP and VXML). The use of these
technologies minimizes capital expenditures by
integrating communication functions with Web services in
a simple and cost-effective way, while providing
knowledge workers with a richer, more personalized
communication environment within the context of their
business.
Benefits
- Future proof: Alcatel-Lucent's
solution leverages existing investments, minimizes
integration costs and is future-proof: it is
compatible with today's and tomorrow's IP multimedia
communication networks.
- Multi-interface: The suite enables
users to choose the interface they want for
accessing applications and resources, encouraging
user acceptance of the product and minimizing
training costs. The interface can be a Web browser,
mobile phone, wireless PDA, Outlook, Lotus Notes,
Outlook Web Access, iNotes or any kind of phone for
voice access.
- Business process continuity: The
software delivers business process continuity for
mobile professionals by providing users with
targeted information within their business context,
helping them make critical decisions.
Competitiveness: By providing the most advanced
communications applications, accessible on any
device, Alcatel-Lucent OmniTouch Unified
Communication helps businesses to be more
competitive in the age of the borderless enterprise.
Features
- Open Standards :
Applications for this system were built using open
software standards including: eXtensible Mark-up
Language (XML), Voice eXtensible Mark-up Language
(Voice XML), Service Oriented Architecture Protocol
(SOAP), Web Services Description Language (WSDL) and
Session Initiation Protocol (SIP).
- Integration with existing
resources: The suite is easy to integrate with
existing corporate resources and applications such
as: corporate mail servers (e.g., Microsoft
Exchange/Outlook, Lotus Domino/Notes); PBXs; portals
(e.g., IBM Websphere Portal, Microsoft SharePoint
Portal, BEA WebLogic); business applications (e.g.,
CRM, ERP); directories and databases
Alcatel-Lucent (ALU) provides several different UC
solutions for customers based on the desktop and
telephony environment the customer has. ALU provides
connectors and middleware out of the box for both
Microsoft and IBM environments, as well as APIs that can
be used by customers and third-party partners.
My Instant
Communicator is a new UC client that federates all
of ALU’s UC services and flows of communications into a
single interface. Providing a consistent user interface
over various devices.
My Instant
Communicator offers four different services:
telephony, messaging, conferencing (via My Teamwork) and
one number service. My Instant Communicator lets users
access voice, IM, voice mail, email and other services
from anywhere with the same user experience via a single
interface.
One of the key features of My
Instant
Communicator is that it is non-intrusive and runs in
the tray and essentially pops up when you need it,
managing incoming communications through “toast”
windows. Several types of toasts are provided, such as
for an incoming voice call or instant message,
notification of scheduled conferences, notification of
someone joining a conference, and notification when a
designated contact logs in. For the voice call toast,
users can see who’s calling and can answer the call on
the phone, respond or answer via IM, forward to voice
mail, forward to a mobile phone, turn it into a video
call, etc.
For Microsoft Live Communication Server/Office
Communication Server customers, ALU integrates its
OmniPCX Enterprise switch via Genesys Enterprise
Telephony Software, or GETS (Genesys is a wholly-owned
subsidiary of ALU). GETS, which integrates with a large
number of different IP, TDM, and hybrid PBXs, provides
remote call control via SIP/CSTA. This functionality
will be integrated into the next release of OmniPCX
Enterprise as will federation with Microsoft LCS/OCS.
For customers with IBM Sametime, ALU offers a plug in
to integrate its OmniTouch Unified Communication
software with Lotus Sametime.
OmniTouch My Teamwork for
IBM Lotus Sametime ties in Lotus Sametime’s instant
messaging, presence services, and web conferencing
capabilities with ALU’s OmniTouch My Teamwork
audio-conferencing and collaboration product.
The OmniTouch My Teamwork
for Lotus Sametime is a
free plug-in that provides the ability to
click-to-conference directly from both Lotus Sametime
and Lotus Notes, as well as to provide audio-conference
scheduling and management from Lotus Sametime's Web
conferencing feature. From a contact window, users can
click-to-conference, start an instant group call with a
single click, etc. In addition, My Instant Communicator
supports both Lotus Notes and Sametime.
Learn more about the IBM / Alcatel-Lucent integrations
and partnership
ALU also offers communication enabled business
process capabilities via free web XML interfaces to
integrate telephony functions into business
applications.
Related Information for the Alcatel-Lucent
OmniTouch Unified Communication
Links
