Overview
Watch how My Instant Communicator simplifies interaction
to make project teams more efficient. (Flash Demo)
End users have to deal with an increasing volume of
communications: phone calls, voice mails, text messages,
faxes, emails, instant messages, and web, voice and
video conferences. It is difficult to manage and make
best use of all the different enterprise communication
options on the market. Alcatel-Lucent OmniTouch 8600 My
Instant Communicator is an innovative solution to this
problem, integrating all communication tools to create a
homogeneous experience across different devices and
channels. It is the world's first integrated,
multi-media, multi-session, multi-device unified
communications client solution.
My Instant Communicator services can be integrated
with existing business applications and accessed
seamlessly from a computer, IP phone or PDA. This
innovative software can also be implemented with the
Alcatel-Lucent OmniTouch Unified Communications
Applications Suite. This next-generation, IP-based
application suite allows end users to benefit from
real-time unified communications, a consistent user
experience and complete control over their
communications.
My Instant Communicator is offered as a single user
licence comprising "unified services" and additional
optional services. The 5 key "unified services" offered
by My Instant Communicator are:
> Telephony services, available through a user's
preferred data and voice collaboration software, such as
IBM Lotus Sametime,
> Messaging services, such as voice mail, fax and
email through a Microsoft Outlook or Lotus Notes
mailbox,
> Collaboration services, such as instant messaging
and peer-to-peer video, through voice-over IP (VoIP) and
point-to-point video,
> One number services, through call routing and
screening interfaces,
> Presence services, through telephony and instant
messaging presence information
Benefits
- Available: My Instant
Communicator makes it easy to use and manage a
variety of communications media. End users can
rapidly and easily switch between email, phone,
messaging and conferencing. They can also quickly
change their presence status and contact options.
- Efficient: automatic
presence information means end users can work more
effectively. When a contact is selected in the
universal directory, My Instant Communicator shows
the media through which that person can be reached
(e.g. email, voice mail, video, instant message).
End users are automatically notified of incoming
communications and can consult a balloon pop-up for
an easy-to-read summary of missed calls, new
messages, call-back requests, etc.
- Consistent: My Instant
Communicator offers a single, coherent user
experience whether you access its services on a
computer, an IP phone or a PDA. This means it is
particularly user-friendly for employees who use a
variety of devices during their working week.
- Discreet: end users are
notified of new emails, incoming calls and requests
for instant message exchanges by a discreet 'toast'
window. This small pop-up contains key information,
such as caller identity, and allows the end user to
manage the request, for example by choosing to take
the call or transfer it to voice mail.
- Complete: My Instant
Communicator is a single package that integrates
five key components: telephony, messaging,
collaboration, one number services and presence
services.
- Secure: My Instant
Communicator can be seamlessly integrated into the
security policy of the enterprise. It is consistent
with high-level requirements in terms of access
control, authentication, confidentiality and
software integrity
One of the key features of My Instant Communicator is
that it is non-intrusive and runs in the tray and
essentially pops up when you need it, managing incoming
communications through “toast” windows. Several types of
toasts are provided, such as for an incoming voice call
or instant message, notification of scheduled
conferences, notification of someone joining a
conference, and notification when a designated contact
logs in. For the voice call toast, users can see who’s
calling and can answer the call on the phone, respond or
answer via IM, forward to voice mail, forward to a
mobile phone, turn it into a video call, etc.
Features
- Telephony, one number and
messaging services options: Alcatel-Lucent 4635/4645
or VxML voice mail ports Text-to-speech ports (10
languages available); Fax server ports and users for
embedded fax option; Alcatel-Lucent 4980 Softphone
(Windows desktop feature-rich telephony client);
Voice encryption through software-based media
encryption for IP soft phones
- Collaboration services options:
Audio conferencing ports; Data conferencing ports
(features desktop and application sharing and web
presentations); Video conferencing enabler to
control third party video bridges and room systems
- Infrastructure options: High
availability mode (server redundancy); Multi-site
topology (centralized Alcatel-Lucent OmniTouch
Unified Communications system on an Alcatel-Lucent
OmniPCX Enterprise network)
Documents
My Instant Communicator Brochure
White paper: Desktop integration (PDF)
Integration of real time communications with every
day business processes offers a tremendous benefit for
end users in their day-to-day jobs. Whether being easier
to contact or quick access to a project team member at
the click of the mouse - cost savings, time saving
efficiencies and improved access to knowledge can all be
demonstrated. This paper discusses new entrants into the
desktop application market and how Alcatel-Lucent's
products and solutions compare as well as works with
them.
My Instant Communicator Recognized for Outstanding
Innovation - Apr. 7, 2008
Alcatel-Lucent receives Unified Communications®
magazine's 2007 Product of the Year Award
My Instant Communicator rated a "Top Performer" in
Miercom Evaluation - Mar. 31, 2008
Miercom's experts reported that My Instant
Communicator delivered state-of-the art Unified
Communications.
TeckDrive Brief: Alcatel-Lucent My Instant Communicator
- Feb. 17, 2008
Miercom experts took Alcatel-Lucent's unified
communication solution for a spirited test drive and
came back smiling. My Instant Communicator proved to
be a top performer with features galore and
horsepower to spare
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