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CTI Solutions
are a top performing #1 business partner for Avaya,
Alcatel-Lucent and
ShoreTel.
Founded over 16 years ago, CTI Solutions understand
how technology can provide the leverage to reduce costs,
increase service levels and just as importantly, differentiate
you from the competition.
Whether it be voice, email, web chat, web call back,
outbound dialling, call recording or just plain reporting,
we can help you.
Contact Centre managers eventually realize a universal
fact: “If you can’t monitor it, you can’t manage it.”
Most organisations provide customers and prospects
the opportunity to communicate via telephone,
fax and email. Advances in technology has now
extended this to web chat, instant messaging and video.
If a customer or prospect chooses to call your organisation
versus sending an email, does this mean that their needs
are any different, or that one is more important than
another?
Besides the answer probably being no, the reality is
that the phone call probably took priority over the
email. Was it meant to be so....?
How is your business currently handling fax, email
and voice calls into customer facing departments?
The chances are that you are probably doing ok with
the voice side of things...but then are you? Can
you prioritise callers based on their value to your
organisation, route these calls directly to your top
agents, do you have the flexibility to customise reports?
What about outbound calls, agents still manually dialling
from your database? Can agents work from home? Can you
record voice conversations?
Industry Reviews
Read what industry professionals
have to say about Interactive Intelligence solutions.
IP
Contact Centre Lab Testing Summary Report
2005
Customer Contact Centre Management Software Excellence
in Technology of the Year - Frost & Sullivan
To have a consultant call to discuss your specific
needs - Consultation
& Quote or call 1300 888 284
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