Support
Our professional services team boasts full time certified engineers,
providing smooth implementation and top quality ongoing support.
Our help desk is manned business hours Monday to Friday, 9 AM to
5 PM. eastern standard time.
The Help Desk uses leading edge help desk software Heat from Frontrange.
Heat makes it easy to track customer requests through the process
to ensure we meet our Service Level Agreements.
We equip each client’s phone system or server with diagnostic
equipment that enables our experts to resolve many day-to-day problems
remotely without the need for on-site attendance. Our help desk
operates during business hours, with on-site support agreements
tailored to suit the opening hours of your business
To speak with a member of our CTICARE team call 1300 88 CARE) 2273
or email support@cti.com.au
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