Our customers range from organisations of 50 people in a single office through to enterprises with thousands of users operating from multiple locations. In more than 20 years in the business we’ve implemented solutions that work for the likes of Dyson, Rentakill, Reader’s Digest, Sutton’s and Australian Institute of Company Directors.
Phone system is all now working properly. Thanks to Deepak being the legend that he is, it's all operational after the 12 month wait from previous provider. CTI are now the new Gods for Hudson FP on Shoretel System.
As head of IT and Infrastructure at Mainbrace constructions I have been working with CTI Solutions for over a decade. The team has helped us in providing best of breed solution and services. I would like to thank CTI and specially Jai Sakaria who has been our account Manager for over 5 years and has been assisting us with our requirements with prompt response times and ensuring he follows up with any enquiry or issue related to telecommunication services taking a consultative approach.
I would like to take this opportunity to thank you for your dedication and support that you continue to provide us and especially for the fantastic job you and your team did to ensure our smooth transition to your support network. I would also like to thank the individual who was determined to ensure that she put us in the safe hands of CTI Solutions considering the critical nature of business we are in and the experiences encountered in the past with the ShoreTel solution.Having had some challenges in the past riddled with support issues on our telecom requirements, we are certainly pleased to finally sit back and enjoy the convenience of a ‘taken-for-granted’ reliability and concentrate on doing what we do best- Manage Insurance Claims Peter, we are certainly looking forward to a long-standing relationship with CTI Solutions and your continued support.
I just wished to formally thank Deepak for the support he has given ITL since CTI took on our contract in 2010, during this time has been the primary point of support for our system. Deepak has consistently provided an exceptional level of professional technical advice/resolutions to our challenges, but also as a customer facing part of the CTI business been a well-spoken ambassador for the business bridging technical requirements back to a customer understandable solution.
Every person I have dealt with inside the CTI team has helped us in providing best of breed solution and services. E.g. – Jai drove out himself and dropped off a handset after hours. I would like to thank CTI and specially Jai Sakaria who has been our account Manager for over 5 years and has been assisting us with our requirements. With prompt response time, he ensures he follows up with any enquiry or issue related to telecommunication services taking a consultative approach giving me the information and allowing me to make a decision based on the information not pushing for a sale. I look forward to working with you and your great engineering team.
I want to say a big thank you and commend a wonderful team that you have. I have worked for many large organisations and the support that I have received from your staff has been nothing short of exemplary.
I would just like to say again what a pleasure it has been working with you and your team. The lead up and installation has gone so smoothly and the staff have embraced the system which has also helped. I would be only too pleased to recommend Avaya and your company to anyone who needs persuading.