Mitel Enterprise Contact Centre

Mitel Enterprise Contact Centre balances the convenience of automation and the attentiveness of human touch—creating positive, profitable customer relationships

  • Distributed unified communications platform
  • Universal queue supporting voice, email, web chat
  • Outbound Dialer with support for Preview and Progressive modes
  • Integrated IVR with ODBC database integration
  • Graphical real-time displays
  • Agent Application & capabilities include CRM Integration, Instant Messaging, Wrap Up Codes
  • Redundancy—failover and recovery
  • Geographical survivability
  • Support for Virtualization through VMware 5.x 6x

Mitel Contact Centre is available as a Managed Service or as a service(CaaS)

Spec Sheet

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