Managed Services

CTI provides Managed Services that encompass a multitude of technologies including IT, Unified Communications, Contact Centres and Cloud Services. Our single point of service means you can focus on your core business. A combination of fixed cost contracts and subscription services will lower your costs.

Why Managed Services from CTI?

  • Our staff are highly certified and experienced having been employed with CTI on average 10 years.
  • Flat-rate services, simplifying your budget for IT
  • Reduce and prevent downtime across your entire infrastructure with Proactive 24/7/365 monitoring and protection – our RMM tools even monitor public cloud like Office 365
  • Easy to understand agreements allow you the flexibility of choosing what you want covered and the service level agreement that applies
  • A single consolidated bill which includes services, equipment and cloud services (Office 365, Azure, Amazon Web Services). Accountants love us!
  • Your infrastructure is always thoroughly documented and available online
  • Monthly/Quarterly visits, budgets and reports
  • Access to invoicing, tickets, projects and recommendations via our web portal 24x7