Australian Institute of Company Directors (www.aicd.com.au)
The Australian Institute of Company Directors (AICD) is a national organisation that provides leadership to more than 40,000 members. AICD has offices throughout Australia, with members dealing directly with customer service staff at their local branches.
When it was time to review their communications strategy, CTI needed to find a solution that enable collaboration and integrate with AICD’s Microsoft stack, Dynamics, Office and Exchange/Outlook. Contact centre functionality was seen as a crucial ingredient to improve service levels for their large membership base.
Forming part of a Managed Service Agreement, CTI Solutions rolled out Skype for Business to the entire organisation, as Microsoft Partners this included the Office 365 Licencing. CTI implemented a state of the art contact centre that natively integrates with Skype for Business and Microsoft Dynamics CRM to handle members’ needs.
CTI also deployed video conferencing to all board and meeting rooms with Samsung Touch screens, rounding out the environment to make it truly collaborative. To guarantee voice and video quality across the network, CTI deployed an HP Software Define Networking (SDN) Controller solution at the core, and installed HP Switches running Open flow .
- CLIENT Australian Institute of Company Directors
- YEAR 2017
- WE DID Skype for Business, Contact Centre, Video Conferencing and Network Infrastructure
- PARTNERS Nutanix VMware Microsoft HP IPFXGeomant Polycom Plantronics Samsung Audiocodes
- CATEGORY 365 , Contact Centre , CRM Integration , Network Infrastructure , UC , Video