Richard Crookes Constructions

Richard Crookes Constructions is a construction company that is operational throughout NSW and the ACT.

With physical phone systems at all branches connected to ISDN On-Ramp 10/20/30 services, rental costs were high and spiralling out of control. Maintaining dial plans and avoiding programming conflicts was time consuming.  Telcos costs were spiralling out of control.

CTI deployed an Avaya IP Office to the Richard Crookes data centre to take advantage of the high availability of their VMware environment.  SIP Trunks were centralised and secured behind an Avaya Session Border Controller.

The migration of local ISDN On-Ramp lines to centralised SIP Trunks will deliver six-digit savings over the term of the agreement. By consolidating and centralising users from local Avaya gateways to a virtual Avaya IP Office Server Edition, the complexity of multiple dial plans is a thing of the past.

A select number of staff have the Avaya client on their smartphone, giving them access to all the system features regardless of their location. The next stage of the migration will see the deployment of the Avaya Skype for Business Plug In, which will allow Richard Crookes’ staff to call external numbers from within their Skype for Business client.

  • CLIENT Richard Crookes Constructions
  • YEAR 2017
  • WE DID Avaya IP Office
  • PARTNERS Avaya, CTI Pro Services