These include:

• Instant messaging (chat)
• Presence information
• Voice (including IP telephony)
• Mobility features (including extension mobility and single number reach)
• Audio
• Web
• Desktop Sharing
• Data Sharing

Businesses worldwide are embracing unified communications as a service (UCaaS) as a means of eliminating multiple screens and enabling users to increase productivity, streamline workflows and collaborate with ease. Recent research from the International Data Corporation has found that while many businesses often cite cost savings as the biggest benefit, the reasons of UCaaS go far beyond that.